Surprisingly, despite these differences, the papers reviewed show that generally, there is a positive direct or indirect effect of ICT on performance and SCM. The paper finds that measurements and constructs in all three major variables (ICT, SCM, SC performance) are different and often incomparable, and contextual factors are not systematically considered. The review evaluates present empirical results and aims at detecting explanations for similarities and differences in reported findings in the current literature.ĭesign/methodology/approach - The paper is based upon a structured literature review of the major journals in the fields of operations management, logistics, and information systems.įindings - The point of departure in this paper is the possible inconsistency in reported findings within this field of research. Purpose - The purpose of this paper is to review and classify survey-based research connecting information and communication technology (ICT), supply chain management (SCM), and supply chain (SC) performance.
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